Administrative Department

LifeBack’s Front Office

Ashley Beard

Front Office Team Supervisor

Ashley Beard comes to LifeBack with several years of experience in the health care administration field.  Ashley has held a variety of positions including Medical Office Assistant and Medical Office Coordinator. 

Ashley has been part of the LifeBack team since 2019 spending more than three years as a part time Front Office Administrative Assistant.  After being recognized for her hard work and commitment to LifeBack’s Patients, Ashley was recruited to join the team on a full time basis.  Ashley’s natural leadership qualities continued to shine which led to her new role as Front Office Supervisor.  Ashley leads by example as she successfully guides the Front Office Administrative Team, showing that teamwork is the glue to excellence.  Ashley is an essential part of the daily operations at LifeBack.  Ashley’s thoughts on working at LifeBack, “I feel fortunate to work alongside the inspiring Leadership Team and am really happy to be part of the LifeBack family”

LIFEBACK'S FRONT OFFICE TEAM

LifeBack’s Front Office Team manages all day to day administrative duties of the agency.  The Front Office Team is the lifeline of the agency having a crucial role in every administrative task the agency fulfills. 

LifeBack’s Front Office Team consistent of a Front Office Supervisor and 8 dedicated Administrative Assistants. The responsibilities of the team include;

  • Field all incoming phone calls, managing requests and directing enquiries as needed
  • Central scheduling, rescheduling, cancelations etc.
  • Medical records and release of information requests
  • Coordinate collaboration calls and appointments with outside providers
  • Great Patients and manage appointment arrival tasks
  • Provide internal support to all of LifeBack departments

The Front Office Team's Philosophy

The philosophy of LifeBack’s Front Office Team is to ensure that every Patient is greeted with a smile and treated with warmth, kindness, and respect.  The goal of the front office is to be certain that all needs and requests of Patients are managed fully, timely, and with attention to detail.  We want all Patients to feel welcome in our facility and to know that we take their care seriously from the time they walk in the door to the time they leave.