Intake Process


We understand that seeking treatment for yourself or a loved one can be overwhelming, so we are here to help! If you are interested in seeking services at LifeBack, here is what you can expect:

  • FIRST – Call our intake department (609-482-3701) to speak to an Intake Specialist who will patiently guide you through the initial phone screening.
  • The Intake Specialist will gather information about your symptoms, scheduling preferences, and will then verify your insurance coverage.
  • NEXT – you will receive information regarding general health topics, agency procedure and intake paperwork.
  • Review and sign intake forms
  • FINALLY – An initial counseling assessment will be scheduled – Let the Journey to Wellness Begin!


  • At the end of your counseling assessment, your intake therapist will make treatment recommendations.
  • You will discuss treatment and provider options that will best meet your needs, preference, or scheduling requirements.
  • If we are unable to provide the services that would best serve your needs, we will be more than happy to provide you with alternate resources to ensure you receive the care you need.

important information regarding your assessment

  • The counseling assessment will take approximately 45 minutes to 1 hour, so please arrive on time. Late arrivals will unlikely be accommodated and will need to reschedule their appointment.
  • Remember to bring a copy of your Insurance card and photo ID.
  • You should be informed of any fees prior to your appointment. We accept cash, checks, and credit cards.
  • Please bring any applicable forms that need to be evaluated for completion to your appointment.
  • If you are currently taking any medication, please be sure to bring a list of all your medications including name, dosage, frequency, indication and prescriber’s name.
  • If collaboration with any other treatment providers will be important for your treatment, please bring their contact information.

your rights as a minor

  • The legal age of consent for mental health treatment is 16 or older in New Jersey, and 14 or older in Pennsylvania. Patients who are at the age of consent or above have the right to consent to their own treatment and have rights to their confidentiality.
  • Patients who are of legal age to consent to mental health treatment, may also consent to a Psychiatric Evaluation, without parent involvement. However, patients under the age of 18, may not consent to taking psychotropic medications without parent/guardian consent.
  • If you and your child agree that your involvement (or the involvement of anyone else) is important to their care, please make sure that your child signs a NJ Release of Confidential Information or a PA Release of Confidential Information.
  •  If you and your child agree that the extent of your involvement should be limited to scheduling purposes, your child should  indicate that on the consent form above.

parent/care giver involvement

  • If your child is of legal age to consent to treatment, they can decide if they want you present/involved in the assessment.
  • If they agree to your participation, the therapist may speak with you and your child separately during the assessment to gain a comprehensive understanding of what your child is presenting with
  • If you would like to be involved in treatment, your child will need to sign a Release of Confidential Information consenting to your involvement. The child has the right to limit your involvement.

Limits to confidentiality

In these situations, providers are mandated reporters and will have to break confidentiality between patient and provider.
  • If you are a threat to yourself or someone else
  • If someone is hurting you
  • Confirmed or suspected Child Abuse (including but not limited to, emotional, physical, sexual, or neglect)
  • Confirmed or suspected Elder Abuse (including but not limited to, financial, emotional, physical, or sexual)