Frequently Asked Questions

Do you take insurance?

Yes. We accept most insurances, and nothing we provide is out-of-pocket only. We offer some free Meetup groups as well that are open to the community. Call to find out if we take your insurance. We do not accept Medicaid/Medicare.

There may be some charges for urine drug screening.

Do you offer services for children?

Yes. We treat children ages 7 and up, and have doctors on staff who are trained and qualified to provide pediatric behavioural health care. We also have a lobby decorated with toys and items for kids and adolescents. We provide trauma services, ADHD screenings, and family support services.

Do you offer same-day appointments?
Yes. We can often accommodate requests for same-day appointments, and many patients are seen within 48 hours. Scheduling may take longer if you have particular preferences for a doctor or scheduling needs, such as a particular time or day of the week that you’d like to be seen.
Can you accommodate my preferences for a doctor?

Yes. The intake coordinator who schedules your initial assessment will ask you about your preferences, such as a doctor with a particular gender or schedule availability. We do our best to accommodate all of your preferences and needs while coordinating your care.

Are you an inpatient facility?
No. All of our programs and services are delivered on an outpatient basis. If we cannot provide you with the appropriate level of care for your situation, we can help point you towards the resources you may need.
When will I be seen by a doctor?

There is no waitlist for initial intake assessments for new patients. Same-day appointments are available, and you will be scheduled according to your needs and preferences. Patients are typically seen for their first appointment between 48 hours and two weeks, depending on their scheduling needs.

You will be seen by a therapist first, and then schedule an appointment with a doctor or advanced practice nurse (nurse practitioner).

Can I call for information without booking an appointment?
Certainly. Our friendly and helpful office staff can connect you with a therapist to answer your questions over the phone or tell you what you can expect from therapy without making an appointment.
What can I expect as someone considering seeking services?

When you call our facility, you’ll be connected to a friendly and helpful intake coordinator staff member who can answer your questions or direct you to a care provider to help you learn more. If you have questions about how therapy works, a therapist can answer them for you before you decide to make an appointment.

When you arrive at the facility, you’re greeted by a warm atmosphere and friendly staff, as well as snacks and nibbles in the lobby.

New patients will see a Master’s level social worker, our intake specialist, who will ask questions and go over your screening, history, and sign paperwork to start intake process. You will then meet with an experienced therapist for an assessment, who will also match you up with the best doctor to meet your needs and schedule you with your new counselor. New patients typically are seen within 48 hours up to two weeks, depending on their scheduling needs. There is no waiting list to be seen at LifeBack, and same-day appointments are available.

Getting help can be an overwhelming process, which is why we’ll always be patient and guide you through each step, answering your questions along the way. Taking the first step towards better mental health and well being is a step to be proud of!

What kinds of patients do you see?

We maintain a staff with a wide range of specialities and services. We provide psychiatric medication management, talk therapy/counseling, and addiction recovery services. Please see our Services page for a complete list.

If we don’t provide services that will fit your or a loved one’s needs, we will point you towards a resource or care facility that can provide the appropriate level of care.

Here is a list of some of the diagnoses and symptoms we are specialized to treat. Please note that this is not an exhaustive list, and we provide comprehensive screening and diagnosis services:

  • Depression
  • Anxiety
  • Adjustment
  • Bipolar
  • Substance Use
  • Attention Deficit
  • Hyperactivity
  • PTSD
  • Marital Problems
  • Autism Spectrum Disorders
  • Eating Disorders
  • Hallucinations
Do you offer any extra programs?

Yes, we offer a variety of family support programs to promote wellness and healing, including cognitive weight control groups, wellness and mindfulness coaching, women’s issues groups, stress management groups, meditation, and special psychosocial events production.

Patients need an initial intake assessment to ascertain the appropriate services. Call to ask about program availability.

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If any of your questions were not answered above, don’t hesitate to call, email or use the form below. We will be happy to help!